Refund Policy

At SOLTHERIX, we are committed to ensuring the utmost satisfaction of our clients. If for any reason you are not completely satisfied with a purchase, please review our refund policy below to understand your options.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Products must be returned in their original condition, with labels attached.
• The return request must be initiated within 30 days of receipt.
• Proof of purchase must be provided.

Non-Refundable Items

Please note that the following items are non-refundable:

• Gift cards
• Customized products
• Sale or clearance items

Refund Process

To initiate a refund request, please contact our customer support at [email protected] with your order details. Our team will assist you in shipping the item back to our office:

SOLTHERIX
123 Business Park Avenue
Suite 400
Metropolis, NY 10101
Phone: (123) 456-7890

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer support team for further guidance.

Need Help?

For any questions regarding the refund policy or your eligibility, please feel free to reach out to our customer support team. We are here to assist you.